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Customer Experience (CX)

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Cloud Applications
Customer Experience (CX) Enterprise Performance Management (EPM) Enterprise Resource Planning Human Capital Management (HCM) Supply Chain and Manufacturing (SCM )
Cloud Applications
By Duxsm  /  September 17, 2020

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CX Marketing

B2C campaign management
Audience segmentation
NEW
Customer acquisition
Data quality and enrichment
Complete B2B and B2C commerce
Customer loyalty and engagement
Smart content and authoring
Unified customer intelligence

CX Sales

Sales automation with CX Mobile app
B2B service
Sales planning
EXCLUSIVE
Sales performance management
Partner relationship management
Configure, price, and quote
Subscription management
B2B commerce

CX Commerce

Omnichannel digital experiences
Commerce for brands, retailers, and telco
HOT
Self-service B2B commerce
Configure, price, and quote
Subscription management
Smart content and authoring
Unified customer intelligence
Unified direct and wholesale commerce
Customer loyalty and engagement

CX Service

B2C service for high-volume interactions
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B2B service for high-value accounts
Field service management
Digital customer service
Service Center for agent interactions
Customer data management
Integrated B2B and B2C commerce
Knowledge management
Advice and decision automation

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Certification / Exam Preparation

  • Oracle Responsys CX Marketing Platform Implementation Essentials | 1Z0-1032-20
  • Oracle CX Marketing Data Management Platform Implementation Essentials | 1Z0-1031-20
  • Oracle Eloqua CX Marketing Implementation Essentials | 1Z0-340-20
  • Oracle B2C Service Integration and Development Implementation Essentials | 1Z0-1034-20
  • Oracle Service Center Implementation Essentials | 1Z0-1038-20
  • Oracle Field Service Implementation Essentials | 1Z0-1003-20
  • Oracle Knowledge Management Implementation Essentials | 1Z0-1037-20
  • Oracle Intelligent Advisor Implementation Essentials | 1Z0-1035-20
  • Oracle B2B Service Implementation Essentials | 1Z0-1064-20
  • Oracle Customer Data Management Implementation Essentials | 1Z0-1063-20
  • Oracle CPQ Implementation Essentials | 1Z0-1033-20
  • Oracle Incentive Compensation Implementation Essentials | 1Z0-1062-20
  • Oracle CX Sales Implementation Essentials | 1Z0-1061-20
  • Oracle CX Commerce Implementation Essentials | 1Z0-1068-20

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